Returns & Refunds

Cancellation Policy 

To Cancel your order please reach out to our customer care at polestarinternationalgroup@gmail.com. within 12 hours of placing the order. Orders once dispatched cannot be cancelled.

PLEASE NOTE THAT WE DO NOT ACCEPT RETURNS.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at polestarinternationalgroup@gmail.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange question at polestarinternationalgroup@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchange Policy
We have a 7-day exchange window. If you’d like to exchange your item, just reach out within 7 days of receiving it. Please make sure the item is unused, and still in its original packaging and condition.

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Return Policy
We currently don’t accept returns—only exchanges. So please double-check that the item suits your needs before buying.
Got a damaged or defective product? No worries! Just let us know within 48 hours of delivery and we’ll help you out.

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Refund Policy
Since we only offer exchanges, refunds aren’t usually applicable.
However, if the item you want is out of stock or we’re unable to process your exchange, we’ll issue a refund to your original payment method. This usually takes 7–10 business days.